Refund Policy

1. Overview

This Refund Policy describes when and how refunds are issued by Layer Analytics (“we”, “us”) for the digital products, services, and subscriptions offered on layer-analytics.com. By purchasing, you agree to the terms below.

2. Digital products

Digital products are delivered instantly by download, so purchases are generally final. We will, however, issue a refund where:

• you were charged more than once for the same product, or charged in error; or
• a file fails to download or is materially defective and we cannot resolve the issue within 14 days of your purchase.

To be eligible, email us within 14 days of purchase. We do not offer refunds simply because a product was downloaded and later found not to suit your needs — each product page describes what is included.

3. Services & fixed-scope projects

Deposits reserve a start date and are non-refundable once scheduling or work begins. Fees for milestones already delivered are non-refundable. Where you have prepaid for scope that has not yet been performed, we will refund the unperformed portion, less any third-party costs already incurred on your behalf.

4. Monthly retainers

Retainers renew monthly and can be cancelled at any time to stop future renewals; cancellation takes effect at the end of the current billing period. Fees for the current period are non-refundable, and there is no long-term lock-in.

5. How to request a refund

Email hello@layer-analytics.com with your order or invoice details and a short description of the issue. We aim to review eligible requests within a few business days and issue approved refunds to your original payment method, typically within 5–10 business days. If you have a billing concern, please contact us before initiating a chargeback so we can help.